The Liberia Electricity Regulatory Commission (LERC) says the repeated outages by the Liberia Electricity Corporation (LEC) contravene the technical quality of service as outlined in the Terms and Conditions of the Corporation’s license as approved by the Commission.
The Board further expressed dismay over a public service announcement and a Facebook post issued by the LEC’s notification to customers of planned outages affecting the Capitol Congo Town Feeder.
The LERC Board of Commissioners (BoC) described the Corporation’s action to give insufficient notice to its valued customers as undermining “best utility customer service practice.”
In a meeting on Wednesday June 3 with the management of LEC, the Board rejected the planned outage until the Corporation provides sufficient details that informed its decision to carry out such outage execution to the Commission.
Meanwhile, the Board is urging the management of LEC to comply with the Commission’s regulations and the terms and conditions of its licenses.
The Liberia Electricity Regulatory Commission (LERC) is an autonomous independent entity established by Chapter 13 of the 2015 Electricity Law of Liberia (ELL) with core responsibilities of overseeing and regulating the electricity sector of Liberia.